Field Scope International Team takes pride in all our core values. One of them is honest communication, not only with our clients but also within our team.
Our internal gears of procedures and processes get in motion as soon as the project comes into our phone room. These procedures grant high success rates and allow our clients to always have complete control of their projects.
Even though each project has a different story and we are on the quest to recruit various respondents, there are some points that remain the same. One of them is the way we communicate amongst each other and with our clients throughout the duration of the project.
The best way to present this process to you is to break it down into five segments – continue reading and find out all the details or click here to view an infographic of our internal communication.
After receiving client’s brief, the Project Manager organizes a briefing session
– Calendar invites for the team working on the project
– Informing the Head Recruiter that he/she will supervise the project
Project Manager arranges the meeting and presents the project to the team. Project Manager sends all the documents to the team a couple of hours before the meeting. That way, recruiters can study the documents and prepare the questions.
During the meeting, Project Manager presents the project to the team members, informs them about previous similar projects and warns them about possible problems and ways to overcome them. Project Manager then assigns tasks to the recruiters and sets up a timeline – tasks, dates, and milestones.
Quality Control department creates a project overview with all necessary information, listing the people in charge.
Recruiters daily email their reports to the Head Recruiter. Head Recruiter emails the reports to Project Manager. Regular progress reports are prepared for the client containing information on completes, incompletes, unavailables, screen-outs, and other vital statistics required for executing the project. Communication with the client is maintained throughout the project.
Project Manager organizes a debriefing session – inviting the team in charge, Quality Control department and Line Manager to say if there were any major issues on the project.
Project Manager provides a detailed report on the project to the client and any other reporting if requested.
Project Manager presents the overall project success – informing the team about the client’s feedback assessing overall project performance and addressing issues or giving praises to recruiters individually.
Quality Control and Line Manager give their overall view on the project’s success.
By following the above five segments, we are always able to achieve excellence and make sure our clients are content with accomplished results.